1/ Identifying the speakers

For Sections 1 and 3, each speaker will have a different voice to help you tell them apart (e.g. male/female: younger/older). Both speakers will talk equally, and you will hear answers from both speakers.

For Section 1, there is normally one person who has to find out information from the other.

1.1  You will hear three short extracts from Listening Section 1. Listen and identify what makes each speaker different, and what information they want to find out.

 


  people   description   information wanted
 1  travel agent  older female   The customer would like information about …..
 customer
 2  hotel receptionist   The receptionist needs to find out the guest’s …..
 guest
 3  interviewer   The applicant would like to know about …..
 job applicant

 

 

1.2  You need to listen to both speakers carefully. Listen to the rest of the conversations from 1.1 and answer the questions below. Ignore the final column for now.

1 NOTES:

  • No need to book the 1………………………… from the airport
travel agent
customer
  • the customer wants me to organise 2…………………………
travel agent
customer
2 1    How many nights will the man stay?

A one night
B two nights
C three nights
hotel receptionist
guest
2    Which of the following is on the 10th floor?

A the gym
B the business centre
C the restaurant
hotel receptionist
guest
3 1   Which country has the applicant worked in most?

…………………………
interviewer
job applicant
2   What department would the applicant like to work in?

…………………………
interviewer
job applicant


 

1.3  Listen again and look at the final column in the table. Circle the person who provided the answer. Sometimes both are possible.